Our Support Policy: Delivering Exceptional Service Promptly and Conveniently

ELECOM USA provides a limited warranty to the customer according to our support policy. ELECOM offers two types of warranties to make shopping easier for customers. If you'd like to file a warranty claim, please use the WARRANTY FORM below.

Authorized Stores for ELECOM Warranty

ELECOM USA Warranty coverage is only applicable when the product is purchased from an authorized seller. (authorized store means "Amazon", we should change to "seller")
1, Amazon Seller ELECOM Japan Direct US 
2, ELECOM USA Official Web

     a) elecomusa.com
     b) nestout.com

If you purchased the product from a seller other than those listed above, please contact the seller directly for warranty or return information.If you have any difficulty contacting the retailer, please contact ELECOM Global website.

**Please note that requests from outside the U.S. for a replacement within the warranty period will be refunded only.**

30-Day Refund for Any Reason

If purchased within 30 days, undamaged products can be returned for a full refund regardless of reason like discrepancies in product image or the wrong size was purchased.  Please be sure to read the statements before submitting your application.

1. ELECOM must receive the product, including all accessories, before processing a refund.
2. Full refund will be given for any reason, as long as the product is undamaged and within 30 days of purchase. 
3. We will not accept returns for more than 10 of the same product if purchased on a corporate account.
4. Must provide proof of purchase with an invoice or receipt showing the date, place of purchase, product description, and price.
5. Buyer is responsible for return shipping costs, except for warranty related claims such as product defect.
6. Please provide us with the shipping carrier and tracking number once the product has been confirmed for shipment.
7. ELECOM will refuse to returned items received by cash-on-delivery and will dispose of them. Products sent in without completed the application process will also be subject to disposition.
8. If the above conditions are not met, we will refuse your return.
9. The 30-day money-back guarantee refund claims are valid up to 30 days after purchase. However, if the request is made within 30 days, ELECOM will extend the 30 days for returning the product.
10. If the customer purchased a product from an online store or in-store that is not covered by the warranty, please contact the store of purchase directly.
11. If the customer returns any item other than the purchased item, or fails to return the purchased item, the refund will be void and the incorrect item sent will not be returned.
12. This warranty is contingent upon your ability to return the product to the designated* return address. 

*Return Address:
4041 MacArthur Blvd Suite 400, Unit #04-134 Newport Beach, CA 92660

Not Covered Under Warranty:

・Products without sufficient proof of purchase
・Lost or stolen products
・Items that have expired their warranty period
・Free products/ Sample Product
・Product Repairs/ Repairs through 3rd parties
・Damaged from outside sources
・Damaged from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
・Request for parts only

ELECOM is not liable for:

Loss of data incurred from use of ELECOM products. 
Damage to computers, tablets, smartphones, and other types of equipment incurred from the use of ELECOM products
Returning personal items sent to ELECOM
If returned due to quality issues, the buyer is responsible for any damage or loss incurred during transport; ELECOM will not refund goods damaged during transport for warranty claims related to quality
ELECOM is responsible ONLY for the following: Damage or loss incurred in transit if the product is returned with prepaid shipping label provided by ELECOM

How to File a Warranty:

1. Fill out the Warranty Claim form on ELECOMUSA.com. Please be sure to state the reason for the return and provide a screenshot or PDF of the invoice or receipt as proof of purchase.
2. After reviewing your claim, we contact you to proceed with returning the item(s) to us.
3. We will check the returned merchandise upon receipt and process your refund if the item(s) is in the confirmed condition. ◆Please fill out the WARRANTY FORM below. 

*Return Address:
4041 MacArthur Blvd Suite 400, Unit #04-134 Newport Beach, CA 92660

Product Warranty for Quality-Related Issues

In the unlikely event that product defects occur, We provide a Product Warranty for Quality-Related Issues for the customer's convenence. This warranty is applicable in relation to product. Please refer to the chart below and apply from the WARRANTY FORM below.

1. Replacement only applies to products that prove to be defective due to improper manufacture or materials and are not eligible for repair. Missing parts are not covered under warranty.
2. Must provide proof of purchase with an invoice or receipt showing the date, place of purchase, product description, and price.
3. Only exchanges for the same product or model are valid. Discontinued products may be exchanged for an equivalent product or refunded.
4. ELECOM will refuse that products sent in without completed the application process will also be subject to disposition.
5. After receiving the return/exchange request, we will email you a return label to send back the defective product(s). Meanwhile, we will send out a new replacement product to you.
6. After receiving the return label, please return the product to the designated location. ELECOM will cover the shipping cost.
7. Please note that return labels have a 25-day time limit; after 25 days, the return label can no longer be used. We will not alert you to the expiration date.
8. If the return label has expired, it will be reissued and delivered upon request for reissue. 
9. The warranty is only valid for buyers residing in the United States. However, we may offer refunds to select customers residing outside of the U.S. on a case-by-case basis.
10. The period of all warranties shall begin to run from the date of purchase.

*Return Address:
4041 MacArthur Blvd Suite 400, Unit #04-134 Newport Beach, CA 92660

Warranty Timeline & Warranty Category

Products CategoryProductsWarranty Period
ELECTRONICSTrackball Mouse, Mouse, Keyboard, Web Camera, Creative Console (Orbital2), Charger (Wall Charger)
Power Bank, Stylus Pen, NOGI Hair Iron

ACCESSORIESThe warranty is valid for products that are NON-ELECTRONICS. These items are only covered for
30 days from the date of purchase.

Tablet Screen Protector, Mouse Pad, Wrist Rest, Cell Phone Lanyard

Terms of Use

Terms of Uses
1. Introduction This Website is operated by ELECOM USA Inc., (hereinafter referred to as the "Company") Please read the following terms and conditions of use before using this Website and use it only if you agree to these terms and conditions. By using this Website, you are deemed to have agreed to the following terms and conditions. By accepting these terms and conditions, you represent that you are 18 years of age or older and capable to enter into contracts under applicable laws. If you are accessing this Website representing a legal entity, you represent and warrant to that effect. Please note that the following terms and conditions are subject to change without notice. If these terms and conditions are changed, you will be required to comply with the changed terms and conditions. Thank you in advance for your understanding. 2. Prohibited Activities The following activities are prohibited when using this Website. (1) Activities that infringe or may infringe the property or privacy of the Company or a third party. (2) Activities that cause or may cause disadvantage or damage to the Company or a third party. (3) Activities that are or may be offensive to public order and morals. (4) Criminal acts or acts that lead or may lead to criminal acts. (5) Any false declaration or notification, such as registering another person's e-mail address. (6) Activities for the purpose of business activities or profit-making or actions in preparation for such activities. (7) Activities that defame or discredit the Company or a third party. (8) Activities that use or provide, or may use or provide harmful programs such as computer viruses. (9) Other activities that violate, or may violate treaties, laws, regulations or ordinances. (10) Any other activities that the Company deems inappropriate 3. Intellectual Property Rights Copyrights, patents, utility model rights, design rights, trademarks, and other intellectual property rights pertaining to the contents (information, materials, images, audio, etc.) of this Website are the property of the Company and its business affiliates. Any unauthorized use thereof (duplication, diversion, sale, etc.) is strictly prohibited. 4. Purchases & Payments You are required to: (1)to provide your information on billing/shipping address and credit or debit card (each, a "Payment Card"); (2)to represent and warrant that you are the authorized account holder on all Payment Cards for the Company to charge your Payment Card for the cost of the Products, and all taxes, shipping, and handling fees communicated to you at the time of your purchase; (3) to acknowledge and agree that your order is an offer to the Company to buy the product(s); (4) to acknowledge our receipt (not our acceptance) of your order after the Company sends you an e-mail confirming receipt of your order and containing the details of your order; and (5)to confirm the Company’s acceptance of your order when the Company dispatches the product to you and sends an e-mail confirmation to you that the Company has dispatched the product(s) to you. 5. Disclaimer The materials available on this Website (including materials on any linked site accessible directly or indirectly from this Website) are provided "as is" without warranty of any kind, either express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. The Company does not warrant that the materials are error-free or free of viruses, defamatory, offensive, or other harmful components. You assume the entire cost of all necessary servicing, repair, or correction This Website is for your personal and non-commercial use, and you agree to use this Website for lawful purposes only. You shall not copy, use, modify, transmit, distribute, reverse engineer, or in any way exploit any copyrighted or proprietary materials available on the Website except as expressly authorized by the respective owner(s). Use of any software available for download from this Website is governed by the terms of the applicable license agreement that accompanies or is included with such software. In no event shall the Company or its affiliates, agents, and suppliers be liable for any direct, indirect, incidental, special, punitive, consequential, or other damages (including, without limitation, lost profits, lost revenues, or similar economic losses) arising out of the use or inability to use the materials available on this Website or any linked sites, whether in contract, tort, or otherwise, even if the Company has been advised of the possibility of such damages or for any claim by a third party. You agree to indemnify, defend and hold the Company and its affiliates harmless from and against all claims, losses, liabilities, damages, and expenses (including attorneys' fees) arising out of your unauthorized use of the Website or your violation of these terms of use. The Company may change the information on this Website without prior notice. The operation of this Website may be suspended or terminated at any time. The Company shall not be liable for any damages resulting from changes in the information or from the suspension or discontinuation of the operation of this Website for any reason whatsoever. 6. Global Availability This Website contains links and references to the Elecom Global Site for downloading manuals and software. Information on the Elecom Global Site may contain information relating directly or indirectly to products, programs, or services that are not announced or available in your country, and the Company is not responsible for the contents thereof. Such links and references do not imply that the Company intends to announce or make available such products, programs, or services. 7. Governing Law and Court of Jurisdiction All interpretations and applications of the terms and conditions of use of this Website shall be governed by and construed under the laws of California, the U.S., excluding its conflict of law provisions. All information available on the Website is subject to U.S. export control laws and may also be subject to the laws of the country where you reside. Any dispute or claim relating in any way to your use of this Website shall be adjudicated in the courts of the state or federal court located in California in the US, and you hereby consent to exclusive jurisdiction and venue in such courts. 8. Linking to this Website If you wish to link to this Website, please comply with the following terms of use. You are free to link to this Website, whether commercial, noncommercial, or intranet-based. However, links from the following types of sites are strictly prohibited. (1) Websites that defame the Company or its products or services (2) Websites that contain adult content (3) Websites that contain illegal content, and sites that are or may be involved in illegal activities. The materials that can be accessed from linked sites are not maintained by the Company, and the Company is not responsible for the contents thereof. Any reference to a linked site or any specific third-party product or service by name does not constitute or imply its endorsement by the Company, and you assume all risk concerning its use. 9. Proposals from users The Company may receive various ideas, notes, drawings, concepts, and other proposals ("Proposals") from users. Unfortunately, to avoid any misunderstanding that our future and unreleased products may be similar to or related to users’ Proposals, the Company declines to accept users’ Proposals. Notwithstanding the foregoing, the Company may still ask users to send the Company users’ Proposals and related materials. In such cases, the Company will assume that users have agreed to the following points before sending users’ Proposals to the Company. Please understand the following. (1) The Company is under no obligation to keep users’ Proposals confidential. (2) The Company is not obligated to consider, evaluate, or adopt users’ Proposals. (3) Even in the unlikely event that the Company adopts an idea that is identical or similar in whole or in part to the Idea, the Company shall not be liable to users anyway, including, but not limited to, payment of compensation. 10. Scheduled Maintenance This Website undergoes periodic maintenance as necessary. During scheduled maintenance, the Website may be temporarily suspended in whole or in part. 11. Website Privacy Policy The Company will treat your information on this Website under this Privacy Policy. Any matter not covered by this Privacy Policy shall be governed by our “General Privacy Policy”. 12. Information Collected by this Website The Company will collect the following information about users on this Website ("User Information"). (1) Information (name, address, e-mail address, etc.) entered in inquiry forms on this Website (2) Information about the user’s use of the Website (including information collected through cookies and beacons) 13. Purpose of Use of Your Information The Company will use User Information for the following purposes (1) to communicate with the user by responding to inquiries, sending e-mail magazines, news releases, etc. (2) to operate or analyze this Website. (3) to improve or develop this Website, products, and services. (4) to conduct marketing activities for products and services. 14. Use of Cookies and Web Beacons The Website may use cookies and web beacon files to collect information about how the user uses this Website. The Company may use this information for the purposes described in "Purposes of Use of User Information" including marketing customized to each user. Please note that the User Information collected by cookies and web beacons does not include information that can directly identify individuals, such as names and e-mail addresses In addition, for the convenience of users, this Website uses cookies to store the browsing history of this Website on the browser used by the users. This browsing history is not transmitted to the Company, and users may delete their browsing history at any time. You can set your browsers to accept or decline cookies. Please note that if you refuse to accept cookies on this Website, your use of this Website may be restricted. 15. Use of Google Analytics This Website uses Google Analytics to collect and analyze information about the use of this Website. Please refer to the Google Analytics Terms of Use and Google's Privacy Policy on their respective Websites. 16. Information Security The Company will handle your information collected on this Website with appropriate technical and organizational security measures depending on the nature of the information. 17. Use from outside the U.S. When you access this Website from outside the U.S., the User Information is transmitted to and handled in the U.S. However, the privacy protection laws of the U.S. may not be always at the same level of protection as those of the country in which the user resides. 18. Provision of User Information to Third Parties and Transfer of User Information outside the U.S. The Company may disclose User Information to contractors in the U.S. and overseas. Your information obtained by cookies and web beacons may be provided to advertising companies for marketing purposes. If you disclose User Information to a third party outside of the U.S., the Company will take appropriate measures. 19. Inquiries about User Information You may exercise your rights of disclosure, correction, suspension of use, etc. of User Information under the Personal Information Protection Law of the US. If you wish to exercise such rights, please contact the Company at the following. Contact for inquiry: support@elecom-usa.com 20. Changes to Our Terms of Use Elecom revised these Terms on July 2023.

Privacy Policy

Terms of Uses
Thank you for choosing to be part of our community at ELECOM USA Inc. (“Company”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. When you visit our website https://elecomusa.com (the “Website”), and more generally, use any of our services (the “Services”, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately. This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events. Please read this privacy notice carefully as it will help you understand what we do with the information that we collect. TABLE OF CONTENTS 1. WHAT INFORMATION DO WE COLLECT? 2. HOW DO WE USE YOUR INFORMATION? 3. WILL YOUR INFORMATION BE SHARED WITH ANYONE? 4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? 5. HOW LONG DO WE KEEP YOUR INFORMATION? 6. HOW DO WE KEEP YOUR INFORMATION SAFE? 7. DO WE COLLECT INFORMATION FROM MINORS? 8. WHAT ARE YOUR PRIVACY RIGHTS? 9. CONTROLS FOR DO-NOT-TRACK FEATURES 10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? 11. DO WE MAKE UPDATES TO THIS NOTICE? 12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 13. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU? 1. WHAT INFORMATION DO WE COLLECT? Personal information you disclose to us In Short: We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following: Personal Information Provided by You. We collect names; email addresses; and other similar information. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information. Information automatically collected In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website. We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes: • Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings). • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services. • 2. HOW DO WE USE YOUR INFORMATION? In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive: • Request feedback. We may use your information to request feedback and to contact you about your use of our Website. • To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order. • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies. • To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention). • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract. • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond. • To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service. • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services. • To send you marketing and promotional communications. We may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below). 3. WILL YOUR INFORMATION BE SHARED WITH ANYONE? In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis: • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose. • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests. • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract. • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved. More specifically, we may need to process your data or share your personal information in the following situations: • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? In Short: We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice. 5. HOW LONG DO WE KEEP YOUR INFORMATION? In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 6. HOW DO WE KEEP YOUR INFORMATION SAFE? In Short: We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment. 7. DO WE COLLECT INFORMATION FROM MINORS? In Short: We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us. 8. WHAT ARE YOUR PRIVACY RIGHTS? In Short: You may review, change, or terminate your account at any time. If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html. Account Information If you would at any time like to review or change the information in your account or terminate your account, you can: • Log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements. Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/. Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may: • Access your account settings and update your preferences. 9. CONTROLS FOR DO-NOT-TRACK FEATURES Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. 10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.). CCPA Privacy Notice The California Code of Regulations defines a “resident” as: 1. every individual who is in the State of California for other than a temporary or transitory purpose and 2. every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose All other individuals are defined as “non-residents.” If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information. What categories of personal information do we collect? We collect the following categories of personal information. Category Examples Collect A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name NO B. Personal information categories listed in the California Customer Records statute Name, contact information, education, employment, employment history and financial information YES C. Protected classification characteristics under California or federal law Gender and date of birth NO D. Commercial information Transaction information, purchase history, financial details and payment information NO E. Biometric information Fingerprints and voiceprints NO F. Internet or other similar network activity Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements NO G. Geolocation data Device location NO H. Audio, electronic, visual, thermal, olfactory, or similar information Images and audio, video or call recordings created in connection with our business activities NO I. Professional or employment-related information Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us NO J. Education Information Student records and directory information NO K. Inferences drawn from other personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics YES We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of: • Receiving help through our customer support channels; • Participation in customer surveys or contests; and • Facilitation in the delivery of our Services and to respond to your inquiries. How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by visiting elecomus.com/web/support/, or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal data. ELECOM USA Inc., has not disclosed or sold any personal information to third parties for a business or commercial purpose. ELECOM USA Inc., will not sell personal information in the future belonging to website visitors, users and other consumers. Your rights with respect to your personal data – Right to request deletion of the data – Request to delete You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities. – Right to be informed – Request to know Depending on the circumstances, you have a right to know: • whether we collect and use your personal information; • the categories of personal information that we collect; • the purposes for which the collected personal information is used; • whether we sell your personal information to third parties; • the categories of personal information that we sold or disclosed for a business purpose; • the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and • the business or commercial purpose for collecting or selling personal information. In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request. – Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights We will not discriminate against you if you exercise your privacy rights. – Verification process Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate. We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you. – Other privacy rights • you may object to the processing of your personal data • you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data • you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA. • you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission. To exercise these rights, you can contact us by visiting elecomus.com/web/support/, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you. 11. DO WE MAKE UPDATES TO THIS NOTICE? In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. 12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? If you have questions or comments about this notice, you may contact us. ELECOM USA Inc. STE 600 18575 Jamboree Rd, Irvine CA, 92612, USA support@elecom-usa.com 13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: elecomus.com. We will respond to your request within 30 days. Updated JULY 2023
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To the extent permitted by applicable law, the foregoing is the complete warranty for ELECOM products and supersedes all other warranties and representations, whether oral or written. Except as expressly set forth above, no other warranties are made with respect to ELECOM products and elecom expressly disclaims all warranties not stated herein, including, to the extent permitted by applicable law, any warranty that may exist under national, state, provincial or local law including but not limited to any implied warranty of non infringement, merchantability or fitness for a particular purpose. All warranties, whether express or implied, are limited to the periods of time set forth above. some states or other jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above limitations may not apply to you. ELECOM products are not authorised for use as critical components in life support equipment or for applications in which the failure or malfunction of the products would create a situation in which personal injury or death is likely to occur. ELECOM shall not be liable. For the death of any person or any loss, injury or damage to persons or property by use of products used in applications including, but not limited to, military or military-related equipment, traffic control equipment, disaster prevention systems and medical or medical related equipment. ELECOM's total liability under this or any other warranty, express or implied, is limited to replacement and refund. replacement is the sole and exclusive remedies for breach of warranty or any other legal theory. To the fullest extent permitted by applicable law, ELECOM shall not be liable to the purchaser or end user customer of a ELECOM product for any damages, expenses, lost data, lost revenues, lost savings, lost profits, or any incidental or consequential damages arising from the purchase, use or inability to use the ELECOM product, even if ELECOM has been advised of the possibility of such damages.This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state or jurisdiction to jurisdiction.